The introduction of service standards across Corporate Services is part of ACU’s commitment to supporting high levels of customer service in alignment with the Service Excellence Framework.
The introduction of service standards across Corporate Services is part of ACU’s commitment to supporting high levels of customer service in alignment with the Service Excellence Framework.
The service standards have been introduced to give clarity about the service delivery that the Office of General Counsel strives for, and what to expect when accessing a service.
Staff are encouraged to review the standards and may give feedback on the delivery of the services against the standards. Feedback on the service standards can be given via email to ServiceImprovement@acu.edu.au
You can also find out more about a range of service improvements being implemented across the University at the Service Excellence website.
Visit Service Central to access Corporate Services.